If I could give Gulf Coast Vacations 10 stars I would! Many of the people there have been managing our condo for years and we have never been disappointed. They handle everything on the renters end and on the owners end. But, they also keep us informed via an owners portal, email or phone call. All of the people we have worked with at Gulf Coast Vacations are prompt to return and respond to any of our emails or phone calls. They are professional but also very friendly.
Gulf Coast Vacations does the advertising to get our condo rented. They handle booking the renters and taking the deposit and final payment for our unit. They notify us via email to check the owners portal that there is a recent booking. We are notified via email that a direct deposit for rent has been deposited into our account. We are also able to print reports monthly from the owners portal.
Gulf Coast Vacations also handles any issues that come up while our unit is rented. If something needs to be repaired, they will schedule service. If an appliance needs to be replaced, I can order it or if I want them to order it they will and they also will handle being there for delivery and installation. They take care of opening the unit up when renters are arriving and they are also responsible for having our unit cleaned after their stay.
We have not been at our condo since before 2019. Therefore I hadn't had a chance to reorganize or replace items that had some normal wear and tear. Our condo had some damage to the windows from Hurricane Milton. But our HOA did not start to make any repairs until early December. In the beginning of December Donna from Gulf Coast Vacations went into our unit to make a plan of what needed to be done when the HOA finished their part. Donna took pictures and a video and made a list and then we discussed what needed to be done. The list was long. Not only did our unit need a deep clean but it needed to be reorganized and have some new items purchased. All of which Gulf Coast Vacations would be handling.
When Donna from Gulf Coast Vacations was finally able to get into our unit, she had 12 days to get it ready for renters on January 1st. Those 12 days included Christmas Eve, Christmas Day and New Years Eve. The original list was long, but when Donna got into our unit she found that we needed new living room furniture and vertical blinds. She was quickly able to get someone out to measure, order and install the blinds which are the entire length of one wall. She then went furniture shopping and took me along via Face Time on her cell phone. I was able to pick out the furniture that I liked. Donna shopped and replaced items that needed to be replaced. She also washed and dried all of the new bedding and towels at her house before bring them to our unit. Plus the unit was deep cleaned during that time frame. I was kept abreast of everything that was happening during that time. Donna kept assuring me that everything would be completed in time and it was. Having Donna being part of the company that managed our condo for so many years, I knew I could trust her when she said it would all be done in time.
I would highly recommend using Gulf Coast Vacations. They definitely are hard working, professional and deliver top-notch service as well as going above and beyond for both the renters and owners.
